Service quality

The key to building lasting relationships is to create superior value and satisfaction for the customer. Companies need to understand the determinants of these elements because customers base their purchasing decisions on value perception, which results from the difference between the total value for the customer and the total cost.

Because customers usually choose the offer that maximizes the value delivered, this action analyzes and discusses the best practices in the service provided to the client, also allowing the analysis of the premises that should be part of a quality measurement tool, in its different dimensions.

Business Culture Development

Culture is based on distinct behavior patterns that give the company its own identity. These can be powerful supporters of a workforce.

The importance of company culture has become more significant with increasing globalization in recent years. Companies have found that they can not transfer the culture, in an unplanned way, to the entire world, and it is necessary to adapt to the local culture. In this action you will find answers to your questions about organizational culture building.

Strategic Planning

Planning is an analytical exercise by nature, while the creation of a strategy is the discipline based on synthesis. Strategic management is a process of formulating and implementing plans that guide the organization over a long period. It brings together strategic planning and decisions related to its implementation, evaluation and control.

This action allows the participants a better understanding of the interrelationships of the different areas of the organization and also the structuring of a strategic plan.

Innovation Management

Innovation is a process of developing new products and services through which companies seek to preserve or achieve competitive advantages in the face of competitive pressure. Successful management of the innovation process is imperative for the success of the organization.

In this way, this action aims to help participants implement techniques and methods that reinforce innovation and organizational creativity as critical success factors.

Sales techniques

Our key objective in working with sales teams is to achieve greater successes and better results, obtaining the highest performance of each team according to their characteristics, market situation and company objectives.

In this sense, we provide participants with the most innovative sales process and technique tailored to each company and market.

Negociation techniques

This training action aims to raise the awareness of the participants about the negotiation process and its stages, which, if worked efficiently, substantially increase the probability of achieving the results.

Trading with Large Accounts

Each participant will learn to define the best strategy to apply to the negotiation process, in order to optimize the concrete results in any type of negotiation with a large account.

Definition of Sales Territories

The division of a sales area into several homogeneous territories is an arduous and complicated task. The objective of this action is to provide trainees with technical skills to determine, for example, the size of territories, their form, establish rankings, number of clients ideal by territory, and coefficients of visits.

Participatory Management by Objectives

This area addresses the management systems in which the employees agree, together with the management, their objectives or goals.

Management and Attraction Merchandising

This training will allow participants to find the guidelines to better understand consumer behavior and effective communication at the point of sale. You will also learn how to effectively use PLV material as well as the best layout of the store, shelves and aisles.

Attendance

If we think of clients, the following items will surely appear on our list of expectations. Of course, not all clients are the same, but in most cases, their expectations for service go through: if they feel special / unique, they do not have to wait too long to be served, get employees’ availability and sympathy, and rigor and effectiveness in problem solving. In this way, this action allows the development of customer service and communication skills to enhance the company’s business relationship with its customers.

Telemarketing

Trains professional attitude in telephone communication, the basic principles and techniques of selling by telephone, and handling customer complaints.

Commercial Management

It divides tasks into three areas: the analysis of business decisions; the design of the commercial strategy (markets to serve, products to be sold, customers to be served, channels more convenient, resources needed and how to achieve them, etc.); and the establishment of the most appropriate operational plan based on the market, competitive activities and foreseeable development.

Business Management Control

It discusses and analyzes the techniques and methodology appropriate to the management of a business area or division of the organization, addressing recurrent themes in management control such as the reporting of financial and non-financial measures, transfer pricing, and profitability.

Strategic and Operational Marketing

This area has as main objectives the presentation of a systematic way in which consists the marketing and the functions of the marketing manager, as well as develop the contents of the marketing activities in different types of organizations. Methodologies and techniques useful for solving marketing problems in a management perspective will also be addressed.

Situational Leadership

Participants will have the opportunity to find answers to the questions: what is leadership? What is it to be a leader? What are the characteristics of a good leader? What are the competencies implied in your performance? How to act with each collaborator?

Emotional intelligence

Aborda-se este tema de um modo prático, analisando o papel das emoções no local de trabalho, dotando os gestores de ferramentas que lhe permitam gerir e otimizar as emoções próprias e dos outros.

Conducting Meetings

How many times have you felt that your time was being wasted in endless meetings, of which little or nothing results? Have you experienced discomfort when trying to avoid the monopolization of debate by a small number of participants? Have you participated in meetings where the purpose of the meeting is secondary to being “from stone”?

This action will allow to develop competences for the conduction in the technical and human aspects of the meetings, in order to maximize their effectiveness.

Team Management

This action aims at developing the leader’s competencies in the coordination and motivation of his team, facilitating delegation, autonomy and development of employees.

Train The Trainer

This course aims to develop the participants’ skills in the use of methodologies and audiovisual means that allow the transmission of knowledge, as well as their application in practice.

Time management

Time is a resource as precious as life and does not always reveal itself as an ally of it. This course will help those who want to increase their effectiveness in personal management and organization.

Project management

This training action will allow participants to properly allocate human, financial, and material resources to projects. This action contemplates the use of methods and techniques that allow participants to effectively manage the complex variables of a project.

Public Presentations

Our partners find in this action methods and techniques that will allow them to master and control their fear of public speaking, prepare and construct an idea, a theme, an exhibition, find their own style and adapt it to situations, present an exhibition of form firm, dynamic, and persuasive, to use the capabilities of improvisation.